three wells hotel and restaurant

Terms and Conditions.

1. Definitions

“We” or “us” are any partners trading as “Three Wells Hotel and Restaurant”; “Three Wells Hotel”, “Three Wells”, “Three Wells Farm Guesthouse” or any similar description, at the property known as Three Wells on Chapel Road, Howey, Llandrindod Wells, Powys, LD1 5PB, or any of our authorised agents.

“You” is the person making a booking at Three Wells Hotel or otherwise making use of our services.

2. Scope

These terms and conditions apply to all bookings made at Three Wells Hotel, whether by phone, email, in person, or through online or offline travel agents, including but not limited to our online booking service provided by myuk.travel.

Myuk.travel have further terms and conditions that apply to bookings made via their online booking service, including those made through the threewellshotel.co.uk website.

Other online or offline travel agents who are authorised agents for Three Wells Hotel (for example laterooms.com or booking.com) may have further terms and conditions that apply to bookings made through their services, but these in no way supersede those included herein.

3. Booking

In making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these terms and conditions.

When your booking has been made a confirmation will be sent to you by email or where no email address is provided confirmation will be sent to you through the post.

You should carefully check the details of your confirmation as soon as you receive it. If you believe that this does not accurately reflect the booking that you wished to make then you must notify Three Wells Hotel immediately of the changes that you would like to make.

If we do not receive such notification within 7 days of sending the confirmation then your booking will be considered to be confirmed as per the confirmation and any alterations may incur charges as specified in our cancellation policy (see section 5, below).

We cannot accept liability if our confirmation does not reach you due to your having supplied an incorrect email or postal address.

4. Paying for your booking

On booking you will be asked to provide credit or debit card details and these must be valid (standard Mastercard, Visa, Switch or Solo only). If they are not valid then we will consider that no booking has been made unless a deposit has been taken as per below.

By making a booking in which you provide us with your credit or debit card details, you thereby authorise us to debit your account to the value of all debts owed to us by you, howsoever incurred, that have not otherwise been paid within 14 days of your departure from Three Wells Hotel.

In the event that you do not provide valid credit or debit card details, then a booking will not be considered to have been made unless and until we have received payment by cash, cheque or bank transfer of a sum not less than 10% of the value of the booking.

The full balance of your booking will be payable upon your departure from Three Wells Hotel and must be settled at this time. Unless stated at the time of your booking any additional items such as (but not limited to) lunchtime and evening meals, snacks, drinks, external telephone calls, personal laundry services and guided activities are not included in the price of your stay, and any such additional costs incurred must also be settled at the time of your departure from Three Wells Hotel.

In the event that we have in error failed to charge you at this time for goods or services that you have used or for any other charge that you have incurred, including but not limited to damage to property or the business, then we will send an invoice to your postal address provided and this must be paid within 14 days or receipt of the invoice.

We accept standard Mastercard, Visa, Switch or Solo credit or debit cards but we will not accept other credit or debit cards including American Express or Mastercard Premium.

5. Price changes

We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and we will not increase or decrease this price once it has been confirmed, except a) where an error has been made; or b) where changes to local, regional, national or European government policy (including but not limited to changes in taxation) increase our operating costs; and in such cases we reserve the right to increase the previously agreed price in order to cover our increased costs.

4. Amendments to your booking

You should notify us of any amendments to your confirmed booking by email or by phone and these will be made subject to availability. Those made within the cancellation period may be subject to cancellation charges (see section 5, below).

5. Cancellations made by the person making the booking

You may cancel your booking at any time but if you do so you may incur charges in line with our stated cancellation policy.

Our cancellation policy may vary from time to time and also with respect to the booking date, value, size or other details of the booking. Please see our cancellations page for the full cancellation policy in operation at this time.

6. Cancellations and changes made by Three Wells Hotel

In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our terms and conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

7. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

8. Third party suppliers

In the event that we make a reservation on your behalf with a third party supplier, or you on our recommendation make such a reservation, we cannot accept any liability whatsoever for any risks associated with any goods or services not directly provided by Three Wells Hotel, including (but not limited to) injury, death, damage, or loss to yourself or any individual(s) in your party whether this results from breach of contract or negligence by the supplier or for any other reason.

9. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

10. Damage or loss caused by yourself or your party

By making a booking you are accepting responsibility for any damage or loss to Three Wells Hotel or any of its staff or guests, caused by yourself or a member of your party. Full payment for any such damage or loss must be paid at the time of your departure or otherwise within 14 days of receipt from us of an invoice requesting payment for such damage or loss.

11. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of any of the staff, so that we can make all reasonable efforts to rectify the situation.

If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should do so in writing or by email within 14 days of your departure to info@threewellshotel.co.uk or Three Wells Hotel, Chapel Road, Howey, Llandrindod Wells, LD1 5PB.

12. Check-In and Check-Out

Check-in will normally be from 3.00pm on the day of your arrival. If you wish to arrive earlier then please notify us in advance and arrangements may be arranged, at our absolute discretion, for early check-in.

Check-out will normally be by 10.00am on the day of departure. If you wish to depart later then please notify us in advance and arrangements may be arranged, at our absolute discretion, for delayed check-out.

13. Pets

No pets are allowed at Three Wells Hotel except by prior arrangement in our Ground Floor Twin room. Guide dogs are permitted throughout the building.

14. Accuracy

We aim to ensure the accuracy of all information and descriptions contained within all our publications (including our website) and provided in writing or verbally to people who enquire about our services, but there will inevitably be instances where information given may be incorrect or out-of-date.

We reserve the right to amend or remove information at any time.

15. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

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